Safe & Secure

At Citizens Bank, we want to provide a valuable resource to learn about the latest fraud schemes and how to protect yourself against them. The safety and security of our customers’ finances are of utmost importance. We hope our customers use this page as an educational tool on the various types of fraudulent activities that exist and the tools Citizens Bank has available to prevent them. By using our tools and resources, you can stay informed and take proactive measures to safeguard your personal and financial information. That’s Real People making Real Progress!

In a phishing scam, fraudsters send fake emails, text messages, or phone calls to unsuspecting individuals, claiming to be from a legitimate organization like a bank or a government agency. They typically ask for sensitive information like passwords or credit card details and use that information to steal money or commit identity theft.

Charity scams involve fraudsters posing as legitimate charities or relief organizations, often in the wake of a natural disaster or other crisis, to solicit donations from unsuspecting individuals. The scammers keep the money for themselves rather than using it to help those in need.

We all know how easy it is to use person-to-person payment apps such as Cashapp, Venmo, and Zelle®. It’s even easier for fraudsters to get away with scams using these platforms. These scams involve fraudsters posing as buyers or sellers and tricking individuals into sending money through the payment platform for goods or services that they never receive. The scammers often use fake or stolen identities, and may even pose as someone the victim knows or trusts. Once the victim sends the money, it is almost impossible to recover making Cashapp, Venmo, and Zelle® scams a growing concern for unsuspecting individuals.


With our Citizens Bank Person-to-Person Payments, you can cut out the middle man and rest assured that your information is not being sold or traded.