Website Privacy Policy

At Citizens Bank, your privacy is our top priority. This web page explains what data we collect when you visit our website, and how we use it. This only pertains to the portions of the site where we describe our services, our bank, and provide means to contact us. For details about your privacy when banking with us online or in-person, please see our Bank Privacy Policy.

Nobody wants to read long, legal privacy policies, but everyone should know how data is collected and used on sites they visit. Below is a simple, plain English explanation of the data collected and used by Citizens Bank.  Select a topic for details. 

Data Is Collected When You:

Manage Your Personal Information By: 

About Our Policies:

Have Questions?

 

Data Is Collected When You:

Contact Us

Why is data collected?
So we can reply to your questions or requests.

What data is collected?
This data is collected from the information you submit to us through a contact form, an email or phone call. It usually includes an email address, phone number, and details about your question, but could also include additional information we ask you to provide.

Where is it stored?
Submissions through a contact form are stored in a secured database managed by our web management firm and web hosting service. Information from any form of contact may also be stored in our internal customer service software.

Is it shared with anyone?
We don’t sell or share this data with anyone unless we are required by law to disclose information we’ve collected.

Can I Opt Out?
No, this data is necessary to respond to the questions you ask us. You can request that your account information be deleted if you do not wish to use our services any longer.

View Pages or Click Links

Why is data collected?
We collect data about how visitors use our site to show us what we can change to make the site easier to use. This data can also tell us how well (or not well) our advertising is doing.

What data is collected?
Data about pages, like which pages were viewed, for how long, and links clicked. Data about the type of devices used, like mobile phones or desktop computers. Data about the links that bring visits to our site, like from search engines or ads on other sites. Data about visitors’ locations, like cities and states.

This data is not personally identifiable. For example, the data tells us how many visitors we had from Lexington, Kentucky, but not who they were.

Where is it stored?
This data is collected using Google Analytics. Some data is stored as a cookie in the browser, but all data is sent to Google where it is stored by Google in our account.

Is it shared with anyone?
This data is shared with Google because Google Analytics is a service of Google. Other than that, we don’t sell or share this data with anyone unless we are required by law to disclose information we’ve collected.

Can I opt-out?
Yes! Google has created a Google Analytics Opt-Out Browser Add-On. There are also similar browser add-ons/extensions by 3rd parties, so you can find one that suits you best.

Manage Your Personal Information By:

Updating Your Information

Your personal information can be updated by contacting us. If you need to update information just let us know, we’d be glad to help.

Obtaining Your Information

If you would like a to receive copy of your personally identifiable information from our records, please contact us with your request. After verifying your identity, we will begin the process of collecting and delivering the information to you. It may take up to 30 days to fulfill your request.

Deleting Your Information

If you would like your personal information deleted from our records, please contact us with your request. After verifying your identity, we will begin the process of deletion. It may take up to 30 days to fulfill your request. Please note that after your information is deleted, we will be unable to provide support on any past transactions.

About Our Policies

Security

We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control. While we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online.

Periodic Changes

Please note that from time-to-time our privacy policy and data collection practices are subject to change.

Policy Acceptance

When you access our site, you agree to this data collection and privacy policy. If you do not agree to this policy, or to any changes we may subsequently make, immediately stop access and use of the site.

Have Questions?

If you have any questions about our privacy policy or data collection, please contact us:
Citizens Bank
support@citizensbankrb.com
606-256-2500

411 Dysart Way
Mount Vernon, KY 40456