drive through teller

Helping You Bank Safe During COVID-19

As coronavirus continues to impact our communities as well as communities all across the state, Citizens Bank is taking the COVID-19 outbreak very seriously. Following the lead of our state and federal leaders, we are doing everything we can to be socially responsible and follow the guidelines and directives that they have given to us.

That said, we are concerned for the safety of our customers, our employees, and the communities we serve. In an abundance of caution and to do our part in helping prevent the spread of COVID-19, we have decided to limit access to all of our lobbies. Our drive-thru windows will remain open and operating during normal business hours. If you need to access your lockbox, need to open an account, or meet with a loan officer, please contact your local branch and schedule an appointment to do so. In addition to utilizing our drive-thru, many banking tasks can be done through our online banking.

Just as Governor Beshear said, the financial institutions in Kentucky are well capitalized and well managed. Citizens Bank has been in business since 1904. We are a financially strong, well capitalized bank with a strong experienced staff that is here to help you in any way that we can. We can and will get through this challenging time together.

If you have any questions or concerns, please contact us. For additional information on COVID-19 in Kentucky or your Economic Impact Payment, see our COVID-19 Resources page.

Thank you,
Your Citizens Bank Team